my77 Terms & Conditions

1 General Introduction & Acceptance

Welcome to the my77 website and all services associated with it. These Terms and Conditions ("Terms") form a legally binding agreement between the user of the my77 platform ("you" or "member") and the organization operating my77 ("my77", "we", "our").

By accessing the my77 platform, creating an account, or using any of its services, you are considered to have fully read, understood, and agreed to all provisions of these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

my77 operates as a safe and reliable online gaming platform. We use SSL encryption technology to ensure the security of your personal information and financial transactions.

2 Account Registration & Eligibility

To open an account and use services on my77, you must meet the following eligibility requirements:

• You must be 21 years of age or older.
• You must reside in a jurisdiction where online gaming is not legally prohibited.
• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of account registration must be accurate, complete, and up to date.
• You are solely responsible for keeping your account password and login details confidential.

2.1 Registration Process

To complete registration successfully, you must provide accurate personal information and may be required to submit documents for identity verification. my77 reserves the right to accept or reject any account registration request.

2.2 Account Security

If you suspect any unauthorized access to your account, notify the my77 support team immediately. You are responsible for all activities carried out under your account, unless you have notified us in a timely manner.

3 Account Verification & Identity Confirmation

my77 follows a Know Your Customer (KYC) policy. Where necessary, we may request the following documents to verify your identity:

• A copy of your National Identity Card (NID) or passport.
• Proof of current address (such as a utility bill or bank statement).
• Proof of ownership of the payment method.

Until verification is complete, my77 reserves the right to temporarily hold withdrawal requests or certain services. Providing false information will result in account closure and deposited funds may be forfeited.

4 Deposit & Withdrawal Terms

4.1 Deposit Rules

The following payment methods are currently supported on the my77 platform: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳200.

• Deposits may only be made from a payment account registered in your name.
• Deposits via third parties are strictly prohibited.
• All deposit transactions will be added to your wallet after verification by my77's system.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal processing typically takes 10 to 45 minutes. However, withdrawal requests will not be processed unless the following conditions are met:

• The account must be fully verified.
• The wagering requirement for any applicable bonus must be fulfilled.
• Withdrawals must be made to the same payment method used for the deposit.
• There must be no ongoing investigation or verification process.

If my77 detects any irregularity or fraudulent activity, it reserves the right to suspend or cancel withdrawal requests.

5 Bonuses & Promotional Offers

5.1 Welcome Bonus

my77 offers a welcome bonus for new members. The detailed terms of the bonus are as follows:

• A 200% bonus on the first deposit, up to a maximum of ৳20,000.
• The wagering requirement for the bonus is 20 times the bonus amount.
• Example: A deposit of ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000. To withdraw this ৳2,000 bonus, a total of ৳2,000 × 20 = ৳40,000 must be wagered.

5.2 General Bonus Terms

• Each member may claim each promotional offer only once.
• Bonuses cannot be transferred to any other member.
• my77 reserves the right to modify or withdraw any bonus offer at any time.
• If bonus rules are violated, the bonus and any associated winnings may be forfeited.
• Cashback and other benefits under the VIP program are subject to separate terms.

6 Betting & Gaming Rules

The my77 platform offers sports betting, live casino, slot games, fishing games, and many other types of gaming services. The following rules apply to the use of all these services:

6.1 Betting Limits & Rules

• Specific betting limits may apply for each game or event.
• Once a bet is confirmed, it cannot be changed or cancelled.
• my77 reserves the right to cancel bets that were incorrectly processed due to a technical error.

6.2 Sports Betting

In the sports betting section, bets can be placed on various sporting events. Betting is available on cricket, football, kabaddi, and other sports. However, the names of real clubs, players, or specific matches are not used for promotional purposes.

6.3 Game Results

All games on the my77 platform are conducted in accordance with fair play principles. Game results are verifiable, and if evidence of manipulation is found, it will be handled in accordance with the game provider's rules.

7 Prohibited Activities

The following activities are strictly prohibited on the my77 platform:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system or engaging in fraudulent betting patterns.
• Using any software, bots, or automated systems to play games.
• Using the platform for money laundering or any unlawful purpose.
• Making deposits or withdrawals using a third party's funds.
• Attempting to breach the platform's security systems.
• Threatening, harassing, or behaving rudely toward other members or my77 staff.
• Providing false information to gain an advantage.

The account of any member involved in any of the above activities will be closed immediately, and associated winnings and deposits may be forfeited.

8 Account Suspension & Closure Policy

my77 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Detection of fraudulent or suspicious activity.
• Evidence of providing false information.
• Failure to cooperate with the verification process.
• Identification of a risk of financial misuse.

A member who wishes to voluntarily close their account may contact the support team at any time. However, if the wagering requirement for an ongoing bonus has not been met, that bonus will be cancelled.

9 Responsible Gaming

my77 places the highest importance on responsible gaming. We are committed to the well-being and financial protection of our members.

• Treat gaming as a form of entertainment, not a source of income.
• Set betting limits for yourself and stay within them.
• Avoid placing more bets in an attempt to recover losses.
• my77 offers a self-exclusion facility — contact the support team if you need it.

For more information, visit our Responsible Gaming page.

10 Privacy & Data Protection

my77 places the highest priority on protecting your personal information. Our detailed policy on how we collect, use, and protect data is described in our Privacy Policy.

We use SSL encryption technology to keep your information and financial transactions secure. Your personal information is not sold to any third party, however we may assist relevant authorities when required by law.

11 Intellectual Property

The my77 website, logo, brand name, design, content, and software are the exclusive property of my77. These Terms grant you the right to use the platform, but do not transfer ownership of or a license to any intellectual property.

• Reproducing or distributing any content, graphics, or software from my77 without permission is prohibited.
• The my77 brand name or logo may not be used in any advertisement.

12 Limitation of Liability

my77 accepts no liability in the following cases:

• Any loss caused by technical errors, server downtime, or internet connectivity issues.
• Loss resulting from leaving your own account information unsecured.
• System errors by third-party game providers.
• Any indirect, incidental, or consequential damages.

my77 always strives to operate a safe and reliable platform, but it is not possible to guarantee uninterrupted service under all circumstances.

13 Dispute Resolution

If you have any complaint or dispute, please contact our support team first. my77 will attempt to resolve all complaints within a reasonable time.

Dispute resolution process:

• Step 1: Notify the support team via live chat or email.
• Step 2: Send your complaint in writing to [email protected].
• Step 3: my77 will review the complaint and inform you of its decision.

my77's decision will be considered final, unless evidence of a violation of legal rights is found.

14 Changes to Terms

my77 reserves the right to change, amend, or update these terms at any time. In the case of any significant changes, we will endeavour to notify members appropriately.

Continued use of the platform after any changes to the terms will be considered as your acceptance of the new terms. Therefore, it is recommended that you visit this page regularly.

15 Contact & Support

If you have any questions or comments about these terms, please contact our support team:

• Instant support is available 24/7 via live chat.
• Email: [email protected]
• Support is available in both Bengali and English.