❓ Frequently Asked Questions
Answers to all your questions at my77
From deposits to withdrawals, account verification to device issues — this my77 FAQ page provides clear answers in plain language to the questions Bangladeshi players ask most.
my77 serves as a trusted online casino and betting platform for players in Bangladesh. Whether you are playing on my77 for the first time or are a returning member facing an issue, this FAQ section is made for you. Below you will find more than 18 questions and answers organized into four sections — device issues, deposits, account verification, and withdrawals. If you can't find what you're looking for, reach out to our 24/7 live chat.
Device & Technical Issues
Open Chrome on your Android phone and visit my77.lat. Tap the three-dot menu in the top right corner and select "Add to Home Screen". On iOS, open the site in Safari, tap the Share button at the bottom, then tap "Add to Home Screen". After that, you can use the icon directly from your home screen just like an app — no separate app download needed.
Yes, my77 is fully mobile-friendly. The site works smoothly on any modern version of Chrome, Firefox, or Samsung Internet. Slots, live casino, fishing games — every section can be enjoyed completely from your phone's browser. No separate app installation is required.
my77 can be used on Android smartphones and tablets, iPhones and iPads (iOS), and laptops or desktop PCs running Windows or macOS. For the best experience, keep your browser updated to the latest version and make sure you have a stable internet connection.
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy → Clear Browsing Data. Then refresh the page. If the problem continues, try switching to a different network (for example, Wi-Fi instead of mobile data). If it still isn't resolved, let us know via live chat support.
Live casino games use real-time video streaming, so a good internet speed is required. First, clear your browser cache and close other tabs. Try switching from a weak Wi-Fi connection to mobile data (4G/5G). If the problem keeps happening, send a screenshot to the my77 support team.
Deposits
Deposits are normally credited to your account instantly. However, occasional mobile network issues or payment gateway delays may take a few minutes. If more than 15 minutes have passed, contact us via live chat or at [email protected] with your transaction ID and screenshot — our team will resolve it quickly.
Go to the Cashier section on my77, select "Deposit", and choose the Nagad option. Send the specified amount to the displayed Nagad number. Once the payment is complete, enter the transaction ID in the my77 deposit form and confirm. The minimum deposit amount is ৳200.
my77 currently supports four mobile banking methods: bKash, Nagad, Rocket, and Upay. A minimum of ৳200 can be deposited through all of these methods. Since Bangladesh's most popular mobile payment services are included, any player can easily make a deposit.
my77 does not apply any separate processing charge on deposits. The full amount you deposit will be added to your balance. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges according to their policies — check their app or website for details.
If you make a payment via bKash but do not provide the transaction ID (TrxID) in the my77 deposit form, the system cannot confirm your payment and the balance will not be added. Don't worry in this situation — copy the TrxID from the transaction history in your bKash app and share it with live chat support; they will manually verify it and add the balance.
Account Verification
Yes, the name registered on my77 and the name of the owner of the bKash, Nagad, Rocket, or Upay account you are transacting with must match exactly. This is an important requirement for financial security. If the names do not match, withdrawals may be held and the verification process may become complicated.
A National ID card (NID), passport, or driving license is accepted for identity verification. Clear photos of both the front and back of the document must be submitted. Make sure the images are not blurry and all details are clearly readable. Please submit only your own genuine documents.
Account verification is done for your own protection. It ensures that only the true account owner can make withdrawals and that no one can operate an account under someone else's name. my77 follows SSL encryption and fair play policies, and identity verification is a standard part of that process.
If your submitted documents are rejected, the support team will send a message explaining the reason. Common reasons include poor image quality, an expired document, or a name mismatch. Follow the guidance and resubmit the correct, clear documents. If you keep having trouble, speak directly with live chat for guidance.
Verification typically becomes mandatory at the time of your first withdrawal request. Playing and making deposits are possible before that. However, it is best to complete verification for secure transactions in the long run. It helps avoid withdrawal delays in the future.
Withdrawal Questions
Yes, my77's withdrawal service runs 24 hours a day, 7 days a week — no breaks on public holidays or at night. Withdrawal requests are normally processed within 10 to 45 minutes. It may take slightly longer during busy periods, but the service is always active.
For the welcome bonus, a wagering requirement must be met. You need to wager 20 times the bonus amount — on the bonus amount only, not on the deposit. For example: if you receive a ৳2,000 bonus, you must place ৳2,000 × 20 = ৳40,000 in bets before the bonus winnings become withdrawable. Once wagering is complete, you can withdraw at any time.
It is normal for a withdrawal request to temporarily show "Pending" while it awaits processing. It should be completed within 10 to 45 minutes. If it remains pending longer than that, first check whether your account is fully verified and whether the wallet name matches the my77 account name. If it still isn't resolved, contact live chat with the reference number.
The minimum withdrawal amount at my77 is ৳1,000. This same minimum limit applies to all methods — bKash, Nagad, Rocket, and Upay. When withdrawing, make sure your balance is at least ৳1,000 and that your mobile wallet is active.
Rocket is the mobile banking service of Dutch-Bangla Bank. To withdraw from my77 to Rocket, go to the Cashier section, select "Withdraw", and choose Rocket. Enter your registered Rocket number and the amount. Make sure the Rocket account name exactly matches the my77 account name.
Still have questions?
Our support team is available in Bengali and English 24 hours a day, 7 days a week.
Get an instant response via live chat or reach out by email with your details.
Email: [email protected]
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